We were victims of a house fire in the summer of 2017. It was September 1 at around 7-8pm when a fire ignited our garage that spread. We lost everything.
By the next day, we were approached by Annie Cats Claims who partners with Team 1 Restoration. We chose them because they offered to find us temporary housing, handle the insurance claim on our behalf, and rebuild our home within 1 year.
As soon as the second day, we started the rebuild process. Team 1 helped manage the removal of all items in our home. Asbestos was detected and marked everything as "total loss."
We met with our Team 1 rep, Denice, consistently to pick paints, flooring, cabinetry, furnishings, trim, etc. Her support was essential for the success of the rebuild project.
Every home and family are different. We were very proactive during the entire process. Although we faced more challenges than we imagined, Team 1 and our family overcame them together.
As a result, we moved-in December 2018 (4 months later than expected). Now, our home is beautiful. With our involvement, we picked a new color theme and everything matches cohesively.
With all that said and done, Team 1 turned many wrongs right by us. In the end that's what really matters to us.
There were minor repairs after moving in but Team 1 came through for every repair to date. And they promise to for up to the first year upon move in which is comforting.
Any construction project takes time and transparency. Team 1 can provide that as long as you demand it.